Business Process Mapping for the Public Sector

Get started on your process transformation journey

27 August 2025 | 9:00 AM - 4:30 PM AEST

Virtual
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Overview

In the current climate of heightened scrutiny over public sector budgets and spending quality plus the imperative to cut costs, Business Process Mapping emerges as a powerful tool for government agencies. Business Process Mapping is a structured approach that provides organisations with a clear view of their operations. As an approach that requires nothing more than pen, paper and time (and space) to think, it is perfect for public servants to identify opportunities for process optimisation.

The advantages of Business Process Mapping are multifaceted. Firstly, it fosters transparency and clarity, simplifying the comprehension of roles and responsibilities for employees. Secondly, it lays the groundwork for process optimisation by pinpointing bottlenecks, redundancies, and inefficiencies. Moreover, it ensures regulatory compliance and risk management, aligning processes with established standards. Furthermore, it encourages uniformity and standardisation across the organisation, enhancing overall quality and customer satisfaction.

Finally, it acts as a foundation for continuous improvement initiatives like Lean or Six Sigma, making organisations more agile and competitive in the dynamic public sector environment. This course has been specially developed for public sector professionals who are responsible for streamlining operations, enhancing productivity, and driving organisational excellence. Through a mix of presentations, discussions and activities it will provide insights that can effectively drive transparency, optimisation, and improvement.

Key Learning Outcomes

  • Understand the importance and benefits of business process mapping and value streams
  • Learn the key techniques and tools used in business process mapping
  • Gain hands-on experience in mapping and analysing business processes.
  • Identify opportunities for process improvement and optimisation
  • Uncovering the Metrics and KPIs

Agenda

Module 1: Process Mapping Fundamentals

9:00am Welcome and Introductions
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9:15am Business Process Mapping: Definitions and Benefits

  • Business process mapping and value streams: Significance and application
  • Benefits of process mapping for organisations
  • Common process mapping techniques and symbols

10:00am Setting up for Process Mapping

  • Identifying processes ripe for mapping
  • Defining process boundaries and scope
  • Gathering relevant process information and documentation

10:45am Morning Tea

Module 2: Business Process Mapping Techniques












11:00am Process Mapping Techniques

  • Unpacking various process mapping techniques (e.g., flowcharts, swim lane diagrams, value stream mapping)
  • Questions to ask before choosing technique for different process scenarios
  • Best practices for creating clear and effective process maps

11:45am Mapping a Business Process

  • Hands-on exercise: Participants work in groups to map a sample business process using the chosen technique
  • Facilitator provides guidance and feedback on the process maps
  • Discussion on common challenges and solutions encountered during the exercise

12:30pm Break

Module 3: Process Improvement



1:30pm Analysing and Improving Processes

  • Analysing process maps to identify bottlenecks, inefficiencies, and areas for improvement
  • Exploring Lean and Six Sigma concepts for process optimisation
  • Discussing potential process improvements and brainstorming ideas

2:15pm Implementing Process Improvements

  • Strategies for implementing process changes effectively
  • Change management principles and stakeholder engagement
  • Tracking and measuring the impact of process improvements

3:00pm Afternoon Tea


3:15pm Case Studies and Real-World Examples

  • Presentation of case studies showcasing successful process mapping initiatives
  • Discussion on lessons learned and best practices from real-world examples

3:45pm Group Discussion

4:15pm Closing Remarks
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4:30pm End of Training

Mustafa Ghulam
​Transformation and Process Specialist
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Meet Your Facilitator

Mustafa brings over 23 years of experience spanning five countries and diverse industries, with the unique distinction of having worked across all three tiers of public service—federal, state, and local government.

A dual-certified change manager, certified project manager, and Lean Six Sigma Master Black Belt from Cardiff University, Mustafa is deeply passionate about driving system and process improvements through effective change management. His expertise is centred on enhancing both employee and customer experiences.

A sought-after conference speaker, Mustafa has shared his insights through case studies and panel discussions at more than 10 national and international events.


Register Early & Save!

*Group Discounts Available - Contact Registrations at training@publicsector.academy or Call (02) 9057 9070
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$795
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Expires 13 June

*Price excludes GST


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$995
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Expires 11 July

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$1,195
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*Price excludes GST


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