Change Management for Digital Transformation - Canberra

Optimise Adoption | Overcome Resistance | Drive Innovation

In Person Course

​5 March 2026 | 9.00am to 4:00pm AEDT
​Canberra

Overview

Optimise Adoption | Overcome Resistance | Drive Innovation

As the Australian Government continues to invest heavily in digital capability building on over $16 billion in ICT spend from 2023–24—the pressure is rising in 2026 for public sector leaders to deliver people-centred, system-wide transformation that sticks.

Yet despite this momentum, many digital initiatives still fall short—not because of tech limitations, but due to gaps in change management capability, cross-agency collaboration, and stakeholder alignment. According to the 2024 APS Reform Progress Report, agencies must build stronger internal capacity to lead change in complex environments, especially under fiscal constraints.

This course is designed to close that gap.

Drawing on Canberra-based examples and cross-departmental challenges, the program supports APS staff in navigating the human side of digital reform. Participants will gain practical tools to manage resistance to change, align stakeholders, and embed sustainable change in their teams and projects.

With Canberra home to the Commonwealth’s most ambitious transformation efforts—including those led by PM&C, the DTA, Services Australia, and ATO—this training meets the moment by building the skills required to deliver strategic, high-impact change in the public sector.

person sitting front of laptop
five person by table watching turned on white iMac
a man sitting in front of a laptop computer

Learning Outcomes

By the end of this course, participants will be able to:

  • Master the Foundations of Change Management: Gain a deep understanding of the core principles and methodologies that drive successful transformation.
  • Harness Change Management as a Catalyst for Innovation: Learn how to strategically apply change management to foster creativity and accelerate digital modernisation efforts.
  • Balance project governance with innovation using effective change management techniques for technology projects
  • Enhance Stakeholder Engagement and Adoption: Develop actionable strategies to effectively communicate with and align diverse stakeholders, ensuring smooth adoption across teams.
  • Turn Resistance into Resilience: Identify the root causes of resistance and implement proactive techniques to overcome obstacles, unite teams, and achieve shared objectives.
  • Measure Success and Drive Continuous Improvement: Learn how to evaluate transformation progress, make data-driven adjustments, and embed a culture of ongoing growth and innovation.

Who Should Attend

This course is designed for APS 6–SES Band 1 (or state, territory and local government equivalents, typically Levels 6–10) who lead or oversee strategic initiatives, drive innovation, and ensure cross-agency alignment during digital transformation projects.

Relevant roles include:

  • Senior leaders in IT, ICT, and Technology
  • Change Management and Transformation leads
  • Business and Digital Transformation managers
  • Innovation and Modernisation officers
  • Program or Project Officers responsible for implementing strategic change

Ideal for participants who:

  • Are responsible for leading or supporting digital transformation initiatives
  • Need to apply change management principles to complex, multi-stakeholder projects
  • Seek practical tools to address resistance and foster adoption among staff
  • Want to embed continuous improvement and a culture of innovation within their teams
  • Aim to translate strategic goals into actionable change and measurable outcomes

Why Attend

Public Sector organisations are going through consistent change due to increased public expectations and Government priorities. These changes specifically impact technology-focused projects and this course is designed to manage change for digital transformation.


Meet Your Trainer

Mustafa Ghulam, Transformation and Process Specialist

Mustafa brings over 20 years of experience spanning five countries and diverse industries, with the unique distinction of having worked across all three tiers of public service—federal, state, and local government.

A dual-certified change manager, certified project manager, and Lean Six Sigma Master Black Belt from Cardiff University, Mustafa is deeply passionate about driving system and process improvements through effective change management. His expertise is centred on enhancing both employee and customer experiences.

A sought-after conference speaker, Mustafa has shared his insights through case studies and panel discussions at more than 10 national and international events.

The Agenda


5 March 2026 | 9.00am to 4:00pm AEDT

9:00AM

Welcome and Introductions

9:15AM

Module 1: Principles of Change Management

  • The dynamic of change
  • The role of change management for technology innovation

10:15AM

Break

10:30AM

Module 2: Change Management Vision and Strategy

  • Develop a change vision and strategy
  • Effectively communicating with the stakeholders

12:00PM

Lunch

1:00PM

Module 3: Navigating the Change Resistance and Adoption

  • Unlocking change resistance
  • Enabling adoption for internal stakeholders

2:15PM

Break

2:30PM

Module 4: Enabling the Change that sticks

  • Change monitoring and analysis strategies
  • Planning for Continuous Improvement

3:30PM

Q&A & Wrap Up

  • Brief introduction and closing session
  • Dedicated Q&A segment to address participant questions
  • Use of engagement tools including:
    • Hands-on exercises
    • Videos
    • Case studies
  • Participants will receive:
    • Post-session slide deck
    • Links to relevant tools and templates

4:00PM

End of Day



Here's what your peers had to say

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"Covered various methods which was very informative"

"

"There were some interesting ideas like the change adoption curve, and being aware that internal stakeholders can be more challenging than externals"

"

"Interactive sessions and learning from others how they have applied Change Management"


"

"How to manage Change requests that can potentially impact organisation wide users."


Register Now: Lead Change with Confidence in the Public Sector

Delivering digital transformation in government isn’t easy, but the right tools and mindset can make all the difference. Join peers from across the public sector this November for a practical, Canberra-based course that will help you:

  • Manage change in complex government environments
  • Overcome resistance and build momentum
  • Align stakeholders and lead with clarity

Seats are limited—secure your place today. Group discounts available (10+ participants). Contact: training@publicsector.academy

Book Now

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About Us

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PSN Academy is a trusted partner in professional development, dedicated to empowering public sector professionals with the knowledge and skills they need to drive meaningful impact. We deliver innovative training programs and learning experiences that align with the unique needs of government and public service organisations.

Our mission is to build capacity within the public sector by providing high-quality, practical, and accessible learning opportunities. From leadership development and project management to cutting-edge topics like AI, data analytics, and psycho-social risk management, we offer tailored programs that reflect the challenges and priorities of today’s public service.

At PSN Academy, we pride ourselves on delivering content informed by global best practices, guided by the APS and state-based learning frameworks, and facilitated by industry-leading experts. Our flexible delivery options include in-person workshops, virtual training sessions, and hybrid models to suit diverse learning preferences and operational needs.

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