Change Management for Digital Transformation

Optimise Adoption | Overcome Resistance | Drive Innovation

Day One: 31 July 2025 | 10:00 AM - 2:30 PM AEDT

Day Two: 7 August 2025 | 10:00 AM - 2:30 PM AEDT

Virtual
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Overview

Did you know that an estimated 84% of digital transformations fail to achieve their desired outcomes? The answer often lies not in the technology itself but in the human element—unclear project goals, poor communication, and resistance to change. These issues can lead to frustration, disengagement, and misalignment across departments, derailing even the most promising modernisation initiatives.

Effective change management is the game-changer. While it’s often overlooked, change management is the linchpin for driving successful transformations. As a leader, you are uniquely positioned to shape outcomes by championing clear communication, strategic planning, and stakeholder alignment.

Key Learning Outcomes

By participating in this course, you will:

  • Master the Foundations of Change Management: Gain a deep understanding of the core principles and methodologies that drive successful transformation.
  • Harness Change Management as a Catalyst for Innovation: Learn how to strategically apply change management to foster creativity and accelerate digital modernisation efforts.
  • Enhance Stakeholder Engagement and Adoption: Develop actionable strategies to effectively communicate with and align diverse stakeholders, ensuring smooth adoption across teams.
  • Turn Resistance into Resilience: Identify the root causes of resistance and implement proactive techniques to overcome obstacles, unite teams, and achieve shared objectives.
  • Measure Success and Drive Continuous Improvement: Learn how to evaluate transformation progress, make data-driven adjustments, and embed a culture of ongoing growth and innovation.

Who Should Attend

This course is designed for public sector professionals in APS 6 – SES band 1 and State Levels 6 - 10 who are Senior leaders overseeing strategic initiatives, fostering innovation, and ensuring cross-agency alignment. This course would greatly benefit public sector professionals involved in:

  • IT, ICT, and Technology
  • Change Management and Transformation
  • Business and Digital Transformation
  • Innovation and Modernisation

Why Attend

This highly interactive workshop is tailored for leaders in the public sector, providing the tools and strategies needed to lead impactful and sustainable digital transformation. Through highly interactive group activities and discussions, you’ll:

  • Define and communicate transformation goals with clarity.
  • Address resistance and foster collaboration across teams.
  • Identify and resolve critical breakpoints that often derail projects.
  • Leverage strategic planning and engagement techniques to drive innovation.

Bring current challenges from your organisation to explore and address during the workshop. This is your opportunity to receive tailored advice and solutions from experts and peers, ensuring you walk away with practical insights to align diverse stakeholders—including senior leadership, staff, and end-users—and deliver real, measurable results.

Agenda

DAY 1 | Wednesday, 1 July 2025 10:00AM - 2:30PM


Module 1 – Principles of Change Management

The Dynamics of Change in Digital Transformation
​• Context for change
​• The Human Element
​• Models of change management
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The Role of Change Management in Innovation and Digital Transformation
​• What is innovation? A shared definition
​• Digital Transformation in the public sector
​• Common barriers to transformation

Module 2 – Goal Setting and Strategy



Setting Goals and Crafting a Strategy
​• Why is a compelling Vision important?
​• Exploring examples and tools
​• Group Discussion
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Crafting a Strategy: Adopting a structured approach to change
​• Identify objectives, scope, and stakeholders
​• How to assess risks and impacts of the change
​• The resources and capabilities needed to implement the change successfully

DAY 2 | Wednesday, 7 August 2025 10:00AM - 2:30PM


Module 3 – Navigating Resistance and Adoption

Addressing Resistance in the Public Sector
​• Involving staff and all stakeholders
​• Communication
​• Managing resistance
​• Group discussion
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Enabling Adoption among Internal Stakeholders
​• Opportunities to see, feel, touch, and try
​• Fostering a learning environment
​• Change experiments
​• Tips and tricks

Module 4 – Next Steps

Monitoring and Analysing Progress
​• Monitoring achievement of strategy
​• Adjustments and feedback
​• Monitoring post change
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Planning for Continuous Improvement
​• Moving away from Set and Forget
​• Flexibility and responsiveness
​• Culture of continuous improvement

Mustafa Ghulam
​Transformation and Process Specialist
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Meet Your Facilitator

Mustafa brings over 23 years of experience spanning five countries and diverse industries, with the unique distinction of having worked across all three tiers of public service—federal, state, and local government.

A dual-certified change manager, certified project manager, and Lean Six Sigma Master Black Belt from Cardiff University, Mustafa is deeply passionate about driving system and process improvements through effective change management. His expertise is centered on enhancing both employee and customer experiences.

A sought-after conference speaker, Mustafa has shared his insights through case studies and panel discussions at more than 10 national and international events.

Register Early & Save!

Join your peers in tackling real-world challenges, engage in dynamic discussions, and walk away with actionable strategies to lead successful digital transformations.

*Group Discounts Available - Contact Registrations at training@publicsector.academy or Call on (02) 9057 9070


Extra Early Bird

$795
1Available

*Excludes GST


Early Bird

$995
1Available



Standard

$1,195
1Available



About Us

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PSN Academy is a trusted partner in professional development, dedicated to empowering public sector professionals with the knowledge and skills they need to drive meaningful impact. We deliver innovative training programs and learning experiences that align with the unique needs of government and public service organisations.

Our mission is to build capacity within the public sector by providing high-quality, practical, and accessible learning opportunities. From leadership development and project management to cutting-edge topics like AI, data analytics, and psycho-social risk management, we offer tailored programs that reflect the challenges and priorities of today’s public service.

At PSN Academy, we pride ourselves on delivering content informed by global best practices, guided by the APS and state-based learning frameworks, and facilitated by industry-leading experts. Our flexible delivery options include in-person workshops, virtual training sessions, and hybrid models to suit diverse learning preferences and operational needs.