Getting Things Done in Government: Applying the Tools of Deliverology® to Achieve Real-World Impact

Learn the art and science of tested delivery methods to plan for, implement and sustain effective program delivery to achieve citizen impact

22 & 23 July 2025, Brisbane TBC

27 & 28 August 2025, Perth TBC

Overview

Deliverology® is a methodology for effective program and policy implementation in government. It provides practical tools to help move from strategy to execution, ensuring their policies take effect and work. Deliverology® was developed by the Delivery Unit in Tony Blair's Ministry to fulfil his election promise of ‘a lot done and a lot more to do’ with a focus on ‘radical’ public service reform.

Effective delivery is essential to modern government and even more important in the current environment of fiscal tightening. Delivery not only drives change and transforms policies, programmes and promises into real-world outcomes, but also builds trust in government. At every level – from central departments to local public service teams – modern government needs public servants who know how to deliver.

The course's principles, methods, tools and case studies will give you a strong foundation to reach that standard and make an instant impact. You will learn from experts how to apply your knowledge to the priorities you are working on in government right now, as well as have the opportunity to learn from and connect with peers.

Throughout the two-day session, attendees will learn the basics of Deliverology® tools and methods and how to apply them to real-life problems.

Learning Outcomes

Set foundations for delivery
Plan for delivery
Drive effective implementation
Sustain and expand system improvements and impact
Build a connection and network

Who Should Attend

Public servants working in policy and delivery roles. For policy-makers, the course will help you understand the relationship between policy design and successful implementation.

For those in delivery-focused roles – including public service provision – the course gives you specific methods and tools to lead the successful implementation of policies and programs.

This program is targeted at L7-SES1 equivalent roles.

Preparation

Participants should come prepared with examples from their current roles of particular policy areas where they are having implementation
challenges or where the program has not been successful.

Agenda

Day 1: Building the Foundations for Effective Delivery

10:00 AM	Welcome & Introductions Overview of course objectives and structure
10:15 AM	Setting Aspirations and Understanding the Current State Set an aspiration for their program or priority Identifying and assessing success indicators and data ecosystems Assess the capacity of their system to deliver
2:30 PM	Lunch
1:30 PM	Planning for Delivery Identify and prioritise evidence-based strategies for delivery Testing impacts through a theory of change
3:00 PM	Stakeholder Engagement and Delivery Chain Mapping Identify critical stakeholders Map out the delivery chain for effective engagement
5:00 PM	End of Day 1

Day 2: Driving Implementation and Sustaining Impact

10:00 AM	Welcome & Recap of Key Learnings from Day 1
10:30 AM	Driving Effective Implementation Plan for and build impactful routines that celebrate success and proactively solve problems Apply structured problem-solving techniques, including fieldwork and issue trees Tell impactful stories of delivery that build momentum and buy-in.
12:30 PM	Lunch
1:30 PM	Sustaining and Expanding System Improvements and Impact Build the capacity of their teams and broader departments Evaluate the impact of their efforts Identify key successful program elements to scale and replicate
3:00 PM	Deep Dive: Applying Theory to Real-World Examples Build a connection and network Work alongside peers facing similar challenges to apply theory to real-world examples
4.30 PM	Closing Remarks & Next Steps Recap of key learnings Action planning and resources for continued application
5:00 PM	End of Day 2

Meet Your Facilitators

Kate Epstein
Partner and Head of Government
Delivery
Associates

Kate Epstein is a public sector leader with over a decade of experience supporting governments to tackle complex challenges and improve service delivery. With a background in strategic policy, user-centred design, and implementation, she brings a strong commitment to equity and outcomes in government. Kate began applying Deliverology® in 2016 as a delivery lead in the New South Wales Premier’s Implementation Unit and later as a Director in the Department of Customer Service, where she focused on digital services and end-user experience.

Since joining Delivery Associates, Kate has worked with government, NGO, multilateral, and private sector clients across the Asia-Pacific region and globally, delivering projects across education, health, child safety, climate, and public planning. She supports teams to build capability and drive meaningful change. Kate is the Associate Director for the Asia-Pacific region and leads Delivery Associates’ Government Market Practice.

Laurel Blatchford
Senior Fellow
Delivery
Associates

Laurel Blatchford is a senior public service leader with over 25 years of experience working across U.S. federal, city, philanthropic, and nonprofit sectors to deliver more effective, outcome-focused services. Most recently, she served as Chief Implementation Officer for the Inflation Reduction Act at the U.S. Department of the Treasury, overseeing clean energy tax credits and a $60 billion investment to modernise the IRS. Laurel has held senior roles in the Obama and Biden Administrations, New York City government, and national philanthropy, leading large-scale efforts in climate, housing, and economic mobility.

Her work emphasises practical implementation, cross-sector collaboration, and accountability for results. At Delivery Associates, she serves as a Senior Fellow, supporting public sector leaders to turn policy into impact, particularly in complex and fast-moving environments.

Anna Needs
Senior Partner and Chief People Officer
Delivery
Associates

Anna Needs is an experienced leader in public sector transformation with over 20 years of working across Asia-Pacific, Europe, the Middle East, and Australia. She brings deep expertise in delivery, political engagement, target setting, and implementation, and is a recognised leader in applying the Deliverology approach. Anna previously led the Premier’s Implementation Unit in New South Wales, where she oversaw the successful development and delivery of 14 Premier’s Priorities.

At Delivery Associates, Anna partners with governments and multilateral organisations to drive measurable improvements in sectors such as education, healthcare, agriculture, and governance—delivering outcomes from faster planning approvals to enhanced vaccine delivery. She currently serves as Director of Asia Pacific and Chief People Officer at Delivery Associates, where she combines executive leadership with strategic people management to strengthen colleague experience and impact.

Why Attend

Every public servant starts with a mission: to make a real difference. But too often, bureaucratic roadblocks and competing priorities make it difficult to focus on what truly matters—delivering meaningful impact. Many leaders find themselves frustrated by a lack of clear direction and limited ways to measure real success. This course is designed to change that.

It provides practical tools, proven methods, and hands-on strategies to cut through complexity and turn policy into results. Participants will learn how to:

Build strong coalitions to drive change
Apply simple, effective tools for program delivery
Measure and sustain real impact

Through an interactive, immersive learning journey, you’ll engage with top experts, peers, and real-world case studies to refine your approach to delivery. Each session builds on the last, combining hands-on exercises, discussions, and actionable insights—all tailored for senior leaders ready to create real change.

If you’re ready to move from ideas to impact, this course will show you how.

Register Early & Save!

*Group Discounts Available - Contact Registrations at training@publicsector.academy or Call on (02) 9057 9070

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$1,999

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*Prices exclude GST

About Us

Public Sector Network is a social learning platform that exists to help government around the globe break down silos, collaborate, and work together for better outcomes for citizens.

PSN’s growing community spans across federal, state, and local government departments, healthcare, and education, allowing members to share information, access the latest in government innovation, and engage with other like-minded individuals on a secure and closed-door network.

PSN Academy is a trusted partner in professional development, dedicated to empowering public sector professionals with the knowledge and skills they need to drive meaningful impact. We deliver innovative training programs and learning experiences that align with the unique needs of government and public service organisations.

Our mission is to build capacity within the public sector by providing high-quality, practical, and accessible learning opportunities. From leadership development and project management to cutting-edge topics like AI, data analytics, and psycho-social risk management, we offer tailored programs that reflect the challenges and priorities of today’s public service.

At PSN Academy, we pride ourselves on delivering content informed by global best practices, guided by the APS and state-based learning frameworks, and facilitated by industry-leading experts. Our flexible delivery options include in-person workshops, virtual training sessions, and hybrid models to suit diverse learning preferences and operational needs.