Synopsis:

Government 3.0 is connected government: a delivery system that designs around people and places, coordinates across organisational boundaries, and is engineered for trust. This session frames the shift from siloed Government 2.0 to integrated Government 3.0, then focuses on the single biggest enabler—interoperability. Leaders will understand the maturity model (G0–G4), their agency's current state, and the infrastructure (open standards, shared platforms, federated identity) required to deliver across boundaries.

Discussion focus:

• The G0→G4 model: where is your agency, and what does G3 Ready mean?
• From siloed projects to connected delivery systems (services, operations, policy, regulation)
• Interoperability by default: open APIs, data portability, shared digital infrastructure
• Governance for collaboration: cross-agency councils, empowered teams, shared funding

Outcomes:

• Clear mental model of Government 3.0 and their agency's readiness
• Practical roadmap for interoperability (which standards, which partners, which journey first)
• Understanding of the business case: cost of staying in Gov 2.0 vs. benefit of moving to G3
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Synopsis:

Citizens don't experience government by agency—they experience it as journeys across life events. Government 3.0 requires journey-led design: mapping end-to-end experiences, reducing friction, enabling omni-channel access, embedding accessibility and inclusion, and using AI to personalise and proactively deliver services—all while maintaining trust and transparency.

Discussion focus:

• Journey mapping: from siloed services to life-event orchestration
• Omni-channel delivery: digital, phone, in-person with seamless handoffs
• Proactive and personalised services using AI (with consent and transparency)
• Accessibility and inclusion as default practice
• Analytics and feedback loops for continuous improvement

Outcomes:

• Practical steps for mapping and redesigning one priority journey
• Understanding of platforms and capability required (service design, data, AI)
• Approaches for measuring citizen outcomes (time saved, steps removed, satisfaction)
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Synopsis:

Trust is the foundation of Government 3.0. Without it, citizens won't use digital services, share data, or accept AI-driven decisions. This session focuses on trust by design through SPRITE: Security (Zero Trust, incident disclosure), Privacy (data minimisation, citizen control), Resilience (continuity, tested recovery), Inclusion (co-design, accessibility), Transparency (open data, explainable decisions), and Ethics (responsible AI, algorithmic accountability).

Discussion focus:

• SPRITE as the trust architecture for Government 3.0
• Zero Trust and secure-by-design for modern platforms
• Privacy-by-design: data minimisation, PIAs, citizen data control
• Responsible AI: algorithmic impact assessments, bias testing, explainability, red-teaming
• Resilience: continuity drills, supplier assurance, transparent incident response

Outcomes:

• Clear understanding of SPRITE and how to embed it in delivery
• Practical actions to strengthen security, privacy, and resilience
• Approaches for safe, ethical AI deployment with transparency and accountability
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